Shipping FAQ
ARE YOUR PRODUCTS SULPHATE, SILICON, & PARABEN FREE? WHY IS IT IMPORTANT?
Organity is started with the vision of bridging the gap between ancient purity ethics and their modern application. All our products are on the Pure side of nature, free from not only sulphates, silicones, parabens, mineral oils but harmful chemicals also.
You should use sulphate-free shampoos almost every day, because using sulphate ones daily can be detrimental to scalp health, since the loss of water and oil content in the scalp will weaken it and make it sensitive, and subsequently impacting hair quality.
Also, if you have sensitive skin, then you’d want to avoid using sulphate shampoos too, because they are likely to be too stimulating for the scalp. Also, some silicone substances are difficult to wash off. If we use low-grade shampoos, they will leave behind residue that builds up in the hair.
We harness the power of pure extracts as a part of our commitment to using naturally effective and sustainably sourced ingredients to achieve superior results for your beauty.
HOW CAN I DECIDE WHICH PRODUCTS ARE RIGHT FOR ME?
We have limited yet potent recipes to suit all types of skin and hair. Our each product page clearly mentions the benefits, ingredients and description of the product for your clear understanding. For further clarity, you can reach us at +919871135036 or mail us at contact@organity.in.
WHAT’S YOUR RETURN AND EXCHANGE POLICY?
At Organity, customer satisfaction is of utmost importance hence we have an easy return/exchange policy. You can refer to Return Policy page for more details.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
It takes 5-7 working days in case to receive your package.
While we will endeavour to deliver your order at the earliest, we request you to bear with possible delays due to the restrictions in movement. We appreciate your understanding and are committed to delivering your order as soon as possible.
WHAT IF I RECEIVED AN ORDER WITH BROKEN ITEMS, MISSING ITEMS, OR MY PACKAGE IS MISSING?
You can Reach us on contact@organity.in
HOW DO I CANCEL MY ORDER?
You can cancel your order in your account login if the order has not been dispatched already.
HOW DO I PLACE MY ORDER?
Open our website http://www.organity.in/ then Head to shop & add to cart and you can place your order.
DO I HAVE TO HAVE AN ACCOUNT BEFORE PLACING AN ORDER?
Yes. You can navigate as a guest on our website however, to order, we request you making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
HOW DO I KNOW THAT MY ORDER IS CONFIRMED?
For all orders, the confirmation status will be automatically updated in the ‘My Account’ section. You will also get a watsapp message from Organity, on your registered contact details.
CAN I SHIP THE PRODUCTS TO AN ADDRESS THAT IS DIFFERENT FROM MY BILLING ADDRESS?
Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping address’.
HOW SAFE IT IS TO USE MY DEBIT/CREDIT CARD OR MAKE AN ONLINE PAYMENT ON ORGANITY?
All transactions at Organity Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Organity Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.
WHAT SHOULD I DO IF I HAVE A REACTION (SIDE EFFECT) TO A PRODUCT?
Please do a Patch Test before applying. If you experience discomfort before the 24-hour period ends, immediately wash the area with soap and warm water. Our Ingredients are majorly pure and for some, pure ingredients might not be suitable.
ARE YOUR PRODUCTS SAFE FOR SENSITIVE SKIN?
Yes they are suitable for sensitive skin.
ARE YOUR PRODUCTS VEGAN FRIENDLY?
Yes our products are vegan friendly & cruelty free.
WHAT ARE ESSENTIAL OILS?
Essential oils are compounds extracted from plants. The oils capture the plant’s scent and flavor, or “essence.” Unique aromatic compounds give each essential oil its characteristic essence. Essential oils are obtained through distillation (via steam and/or water) or mechanical methods, such as cold pressing. Pure essential oils should be used only after dilution.
WHAT ARE CARRIER OILS?
Carrier oil, also known as base oil or vegetable oil, is used to dilute essential oils and absolutes before they are applied to the skin in massage and aromatherapy. They are so named because they carry the essential oil onto the skin.
CAN FACE OILS BE COMBINED?
Most skin types will find facial oils hydrating enough to use on their own, but its totally safe and effective to mix them into your moisturizer or even layer underneath. Just as your body needs different nutrients from different foods, your skin will benefit from using a blend of oils instead of just one.
WILL FACE OILS MAKE ME BREAK OUT?
Typically, applying too much oil on your skin may create an oil film that prevents the skin from breathing, and may even clog pores and result in breakouts. If you’re in the market for a new face oil that doesn’t result in blemishes, you’ll want to make sure it includes very low percentages of comedogenic ingredients.
Organity’s facial serum uses a blend of extremely low comedogeinc ingredients that does not cause skin to break-out.
I cannot complete my registration, what do I need to do?
Contact us, detailing the problem you have encountered. You can either email us on contact@organity.in or call us on +919871135036 and we shall be happy to assist you.
What if I receive an incomplete, incorrect or damaged order?
While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact us at +919871135036 or write to us, with supporting images if applicable, at contact@organity.in within 7 business days of your order delivery, for prompt resolution.